Thank you for choosing All About Adventure. This privacy policy outlines how we handle and protect your personal information when you visit our website or participate in our tours. By using our services, you agree to the practices described in this policy.

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Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
 

Cookie/Tracking Technology

Our website may use cookies to gather data on browser type, operating system, and visitor behavior. Cookies help us tailor your experience and analyze site traffic. Personal information is not collected through cookies, but if provided earlier, cookies may be linked to such information.

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Information Sharing

We prioritize the security of your data. Personal information is not sold or shared for marketing purposes. Trusted third parties may access your information only for operational support, and they are bound to confidentiality agreements.

 

Data Security

Your personal information is kept secure with restricted access. Only authorized personnel have access to this data, ensuring its confidentiality. Secure Socket Layer (SSL) technology is employed for secure transmission of sensitive information.

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Privacy Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: allaboutadventuresa@gmail.com. We reserve the right to make changes to this policy.

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When you use our service

In order for our service to function properly, ‘customer data’ is generated and collected. This includes your, and your clients’ personal information. We collect your clients’ names, contact details, and details about their bookings. We use customer data to process bookings and reservations on our reservation system and distribution service, to analyse and improve our services and to identify and solve problems where they may appear. Legal basis for processing: Data protection legislation allows us to process personal information when it is necessary for the performance of a contract with you.

 

When you contact us, we collect information from your message

When you contact us by social media, email, our support service or telephone with a query, complaint, or request, we collect the information contained in your message. We use the information we collect to reply to, investigate, and resolve your query, complaint, or request.

Legal basis for processing: Data protection legislation allows us to process personal information when it is in our interest and we have chosen the least invasive way to process the information. It is in both our interest to reply to, investigate, and resolve your queries, complaints, and requests.

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We use your information to send you our newsletter

If you choose to subscribe to our newsletter, you can opt-out at any time.

We respect your preferences, and you have the control to manage your subscriptions.

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What about children’s information?

We do not knowingly collect personal information from children without parental consent.

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We share your information with trusted service providers

We use service providers and suppliers who we trust to assist us in providing our services to you. They have agreed to keep your information secure and confidential, and to only use it for the purposes for which we have sent it to them.

We share your information with service providers when they help us to:

1. store information

2. process payments

3. ensure you have access to the services you paid for

4. deliver our newsletter

5. help monitor the effectiveness of our promotions and advertising

6. help us manage our business, for instance accountants and professional advisors.

7. maintain our website

8. find and fix errors and performance issues on our website

Sometimes we will be required by law to share your information. For instance, we may be required to share your information with the South African Fraud Prevention Services. We will not sell your information or share information with third parties for the purposes of direct marketing (we don’t like spam either).

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We send your information to other countries

Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.

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We don’t keep your information longer than we need to

We will not retain your information for longer than we need to, unless we are legally required to do so. Most of your personal information will be retained for 5 years from the date of your last transaction with us. However, we may keep your contact details for longer for marketing and mailer purposes.

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We have taken reasonable steps to minimise the impact of a breach

We have implemented reasonable security measures based on the sensitivity of the information we hold. These measures are in place to protect the information from being disclosed, from loss, misuse, and unauthorised access, and from being altered or destroyed.

We regularly monitor our systems for possible vulnerabilities and attacks, but no system is perfect and we cannot guarantee that we will never experience breach of any of our physical, technical, or managerial safeguards. If something should happen, we have taken steps to minimise the threat to your privacy. We will let you know of any breaches that affect your personal information and inform you how you can help minimise the impact.

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Policy Updates:

This policy may be updated periodically. Changes will be posted on our website, and you are encouraged to review it whenever you visit.

If you have questions or concerns, please contact us at allaboutadventuresa@gmail.com.

Thank you for trusting All About Adventure.